Logo JACQUELINE HENNECKE JH
WORKS ABOUT

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Biography

plants

I’m a designer passionate about creating meaningful, human-centered experiences that make healthcare more accessible. At Epic Systems, I help shape the UX strategy behind patient-facing tools like MyChart, where thoughtful design decisions impact the daily lives of over 180 million users. My background in ethnographic research and heuristic evaluation fuels my approach — blending data, empathy, and creativity to uncover what people need and translate that into elegant, intuitive solutions. I love connecting the dots between user insight and design strategy to build products that genuinely improve how people live and heal. Though I started as an artist, this site expresses a breadth of projects that has led me into a world of illustration, product, and UX design.

User Experience Advisor

Epic Systems | Feb 2024 - Present

Defining and executing UX strategy for 3 major patient-facing applications, including MyChart (180M+ users), enhancing global patient engagement. Piloting a User-Centered Design (UCD) planning framework, improving design alignment and increasing UCD adherence by 65%. Directing logistics at UX Events Testing Venue, coordinating usability feedback from 10,000+ customers to inform future product releases. Leading the Patient Experience UI Review team, translating UI trend analyses into actionable recommendations adopted by MyChart leadership. Conducting heuristic evaluation on more than 40 projects, identifying and resolving hundreds of usability issues across high-traffic features.

Experience

Quality Manager

Epic Systems | Jul 2024 - Feb 2025

Managing end-to-end quality and implementation for hospital applications, ensuring smooth go-live execution across 3 major hospitals. Leading cross-functional design, engineering, and QA teams to deliver faster check-in and arrival features, including high quality AI-driven enhancements adopted by hospital networks.

MFA and Woodshop Apprentice

NYU Abu Dhabi MFA Department | Sep 2021 - May 2024

Building custom vitrines, furniture, and theatre sets to support MFA and the Arts Center projects. Coordinating student installations and de-installations Maintain and inspect tools, machinery, and storage.

Experience

PV Diffusion Research Assistant

NYU Abu Dhabi Environmental Studies Department | May 2023 – Sep 2023

Sourcing relevant renewable energy policy data Organizing and cataloging collected data Identifying trends and correlations between policy frameworks and solar panel adoption rates. Integrating insights into the broader research project

Program Coordinator

Sotheby's Institute of Art | Jun 2023 – Jul 2023

Organizing student engagement events, such as exhibitions, workshops, and guest lectures. Facilitating networking opportunities and providing students with exposure to prominent artists. Offering academic support and encouragement.

Experience

Collections Intern

Villa La Pietra, Florence | Sep 2022 – Dec 2022

Guiding visitors on tours of villas & gardens. Leading conferences on environment and wildlife art. Digitization, rehousing, & TMS Collections database.

Academic Networks Research Assistant

CITIES NYU Abu Dhabi | Jun 2022 – Sep 2022

Reviewing and cleaning interview transcripts. Assisting researchers with sensitive qualitative data concerning research design and collaboration.

Experience

Curatorial Intern

Dalí Museum | Jun 2022 – Aug 2022

Producing headline article for Avant-garde Studies. Advising director and curators on subject expertise. Assisting art handling and exhibition preparations.

VSFS Policy Intern

U.S. State Department, Addis Ababa | Aug 2020 – Aug 2021

Leading English language and culture classes. Instructing EducationUSA Scholars Program courses. Mentoring application essays and standardized tests.

Experience

Published Research

The Social Legacy of the Surreal

An exploration of the term 'surreal' and the legacies of the avant-garde

The Real, Surreal, and Empyreal

A presentation on the psychology and reception of surrealism across time

B.A. NYU Abu Dhabi

Social Research and Public Policy

Design, Art History, Environmental Studies

Graduated Summa Cum Laude

Summer Course - Sotheby's Institute of Art

Protest Art

Education